How can we help you?

SoGo Cash Card is a convenient personal spending and gift card. Pay for food & beverages at participating Sodexo locations. No need to carry cash or credit cards!

Don’t see a card display, please ask for one.

• Register your card @ SoGoCashCard.com
• Set up auto-reload to ensure you always have funds.
• Check balance & purchase history

• On the back of the SoGo card, under the scratch-off area next to the barcode
   
• Under the SoGo Tag barcode

• Use Chrome browser – it works best!
• Clear all browser history/cache – with use, cache can grow quite large, taking up a lot of space
• When you receive a temporary password, copy it from email and paste it into Notepad or Word first, before copying & pasting into the browser - HTML email adds extra characters, so if you copy directly from the email it could cause login issues

Minimum is $25.00 – Maximum is $1000

1. Select “My Account” on the website home page.
    
2. Choose the “Create an Account” option and provide the required information.
    
3. After completing the form, click the “Register” button. An activation link will be emailed to you.
    
4. Click the link in the email to activate your account, then log in with your Username and Password.
    
5. Enter the 16-digit SoGo Cash Card Number and the PIN number located on the back of your card (you will need to scratch off the protective layer). If you have a SoGo Tag, gently remove the barcode to reveal the PIN number.
    
6. Enter a card description (e.g., My Lunch Card) when prompted, and click “Register.”
    
7. If your card is not active (has no initial funds added), you will need to add funds to complete the registration process. If the card is funded you don’t have to add more funds. 
    

Once the registration process is complete, you can immediately use your SoGo Cash Card!

Yes, you must provide information to register your card. These details allow you to load funds, check your balance & your spending history and protect your balance against loss. 

An account registration email will be sent to the email address you provided. Check your junk or spam folder just in case it landed there. If you do not have the activation link, please call our 24/7 help desk at 1-888-345-7646.

The card cannot be used at other retail or restaurant locations outside of Sodexo.

NO, there are never any fees.

• Review purchase receipt
• Log onto “My Account” view the balance or usage history
• Call our 24/7 help desk at 888-345-7646 option 1
   

1. Choose “Auto Reload” under registered card options.
    
2. Under Amount, select “load the exact amount of”.
    
3. Under Frequency, choose “Whenever card balance is less than”, and set the threshold amount to $15.00.
    
4. Enter your credit card information and billing address if different from the address on file.
    
5. You will receive an email confirming each reload.

Your auto-reload settings occur in real time, prompted by the threshold amount you have chosen. For example, if you set your card to reload at $15.00, once your card balance drops below that amount, the reload request will be initiated. An email will confirm that the card has been funded.

1. First, suspend the automatic reload. System doesn’t allow changes to a credit card attached to a current reload.
    
2. Choose the box to suspend the automatic reload associated with that credit card and click “Save Reload”.
    
3. Go to “Payment Options”. Add, delete, or update your credit card under “My Payment Card”.
    
4. Once the payment card is updated or deleted, go to “SoGo Cash Card”, and click on “Auto Reload”. Choose the option that best fits your needs. Remember to click “Submit”.

Yes. Choose “Auto Reload” under the registered card options. Click the box to temporarily suspend the automatic reload associated with that card and choose “Submit”.

No fees. The balance does not change. To protect your balance, always register your card.

No.

Do not delete the lost card from your account it will not prevent unauthorized use.
 

• Call our help desk at 1-888-345-7646. We will freeze the card balance to prevent unauthorized use.
   
• Pick up a new card and activate it under the “Register New SoGo Cash Card Options”, and transfer the balance from the lost card to the new card.
   
• If you did not register the card, but have the card number, call our help desk. 
   

We may review the balance and/or last three transactions on your card to verify ownership.

Either funds are not available or the magnetic stripe is no longer working.
 

1. Ensure the card has funds by reviewing your transaction history on the website.
    
2. If the card has funds but still declines, pick up a new card, register it to your account, and transfer the funds from the non-working card to the new card.

Your SoGo Cash Card must be registered to receive a refund. Register using the "My Account" option.

• Do NOT unregister or delete your SoGo Cash Card from your account. If you have deleted it, please re-register your card.
• Suspend the automatic reload feature by clicking the "Save" box.
• Do NOT delete your credit card information. We will need this card number to process a refund.
• Update your address, telephone number, and email address. Be sure to choose "Update Account". Failure to update this information will result in a delay of your refund.

Contact us at SoGoCashCard.USA@sodexo.com and provide the following information:

• In the subject line of the email type:
• “SoGo Refund - Website" if you last loaded your card online.
• If your SoGo Cash Card was loaded online using a credit card, your refund will be processed within 3-5 business days to the last credit card used for funding the card.
• “SoGo Refund - At register" if you last loaded your card at the register.
• We will disburse these funds through digital disbursement. Refund options include: debit card, bank account, money market, PayPal, Digital & E-Check, Venmo, Crypto Wallet. Refunds are available within 7 business days.

Include in your email:

• Name as it appears on your SoGo Cash Card account.
• Personal email – quite often a company’s intranet will block an email from NO-REPLY@DIGITALPAYOUTS.COM.
• Mobile number to receive a one-time passcode for authentication.
• SoGo card number, either 12 or 16-digit number.

Please call our Customer Service Team at 1-888-345-7646. We will be happy to assist you.