• Go to My Account.
• If new account, select “Register” & follow instructions below: 
• Fill out the form, create a username and password, then click “Register”.
• Retrieve the activation code from email SoGoCashCard_noreply@e-customer-service.com (check junk or spam folder if needed).
• Log in and enter activation code in pop-up window.

*Example of email w/ activation code

• Go to My Account and log in.
• Go to the Register New SoGo Cash Card tab.
• Insert Card Number, PIN on back of card (peel off cover), and Card Description. If card doesn’t contain PIN, it cannot be registered. 
• Click “Activate” to active & register a new card without adding funds.
• Click “Register” to register & add funds to a card.

*Enter SoGo card information under the My SoGo Cash Card tab

Auto Reload Rule Set Up

• Threshold - Automatically adds funds on a card whenever the balance is below the threshold.
  • We suggest a reload amount (minimum) of $25, when the balance is $15.
• Time based - Automatically adds funds on a card at the specific time requested (e.g., weekly, monthly).

SoGo will email confirmation each time a card is loaded. 

*Set up your card with auto reload

Manual Reload adds funds on your card whenever you access the site & initiate the reload.

• Enter credit card details (minimum reload $25).
• Save your credit card information for future use.

SoGo will email confirmation each time a card is loaded.

*Manually set up and add funds on your card

Check our FAQ section for quick answers to common queries, or call us at 1-888-345-7646 directly for personalized assistance. We're committed to ensuring your experience with us is seamless and satisfactory.